Question 1

Is there a trial version available?

Accepted Answer

Yes, we offer a 7-day trial. Download the app to get started.

Question 2

How can I contact support?

Accepted Answer

You can reach us by using the support link on our website, where you can send us an email.

Question 3

How can I delete my account?

Accepted Answer

You can delete your account directly through the app at any time. Note that your subscription will remain active until the end of the current billing period. Please be aware that this action is irreversible!

Question 4

How to use AI-generated designs?

Accepted Answer

We recommend using AI-generated designs as inspiration or a starting point. These designs are not intended as final pieces but as foundations for artists to build upon, modify, and personalize with their unique style and expertise.

Question 5

Are artists being replaced by ellume AI?

Accepted Answer

Absolutely not. We view AI as a co-creation tool, complementing human artists. It's designed to enhance your creative process by providing inspiration and initial concepts, which you can refine and personalize. Our goal is to ensure fair use of AI, empowering artists to elevate their unique vision.

Question 6

Does ellume AI use my chats or uploaded designs for training?

Accepted Answer

No. Your chats, uploaded designs, and generated images are never used for AI training. Your creations remain exclusively yours. We focus on supporting your creative process, not collecting or repurposing your work.

Question 7

How does ellume prioritize privacy and data security?

Accepted Answer

We securely store chat history for context, transmit data with industry-standard encryption, and process documents with temporary storage. Automatic deletion occurs after 30 days if inactive for 7 days. Usage is tracked through a token system. This includes separate tracking for text interactions, document analysis, and image generation. While we protect your data, users are encouraged to avoid sharing unnecessary personal or sensitive information during interactions.

Question 8

How secure is the payment process?

Accepted Answer

Your payment security is our top priority. We use Apple Pay, following standard security measures as outlined in Apple's guidelines, to ensure safe and secure transactions.

Question 9

What happens after I upgrade to Pro?

Accepted Answer

All features and tokens unlock instantly when you subscribe to the Pro version. If you experience any issues, please contact us.

common questions